Refund & Return Policy

In alignment with the mission of Award Velvets to ensure utmost user satisfaction, this Returns and Refund Policy, in conjunction with the terms of use, outlines the procedures and protocols that govern the acceptance of product returns from users subsequent to the delivery of a purchased product through our platform. It's important for users to familiarize themselves with this Policy and understand its implications.

• Kindly note that due to the personalised cutting of products to your specified length, we are unable to facilitate exchanges or returns in such cases.
• Additionally, once you place an order with us, it cannot be canceled. We process orders quickly to ensure timely delivery, and as a result, we are unable to accommodate cancellation requests.

Returns will only be accepted in instances of authentic defects, provided that the product remains unused and unwashed.

For the initiation of a return process, users are required to notify us within 48 hours of receiving the order. To communicate your request, please reach out to us atawardvelvets4@gmail.com

Refunds will be processed through online channels within a span of 7-8 working days.

We urge users to carefully review and comprehend the terms delineated in this Returns and Refund Policy. If you find yourself in disagreement with the contents of this Policy, we recommend refraining from accepting the Terms of Use and discontinuing the use of our platform. By initiating a purchase request for any product(s) on our platform, you unequivocally accept the unmodified terms laid out in this Returns and Refund Policy